Hueral terms of service

Last updated: 27 July 2026

This page is a plain-language agreement. It is not a substitute for legal review.

The short version

You pay for a subscription. You get private daily speaking practice, a score, and feedback on your own recordings. You can cancel anytime from the billing portal. Your recordings are yours. Be sensible about what you record and how you use the app.

The rest of this page is the same deal in more detail. By using Hueral you are agreeing to it.

Who we are

Hueral is a speaking practice app, operated by the company behind it. In these terms, Hueral, we, and us all mean the same thing, and you means the person using the app.

You can contact us at hello at hueral dot com.

Our services

Hueral gives you a short quiz that produces a Speaking Profile and a plan, daily practice sessions you record on your own phone, a score across six dimensions, written feedback on your own sentences, scenario practice, and a coach chat. Everything you record is private to your account.

We may change, add, or retire parts of the service. If we retire something you rely on, we will tell you before it happens.

Your account

You need an account to use the app, and you claim it after buying a plan. Keep your sign-in details to yourself, use a real email address you can access, and let us know if you think someone else has got into your account. One account is for one person.

You need to be at least 16 to use Hueral.

If you give us information that is untrue or out of date, we can suspend or close your account.

What Hueral is, and what it is not

Hueral gives you practice guidance generated from your own recordings. Scores and feedback are there to help you improve how you speak. They are opinions produced by software, not facts, and they are not a clinical or professional assessment.

Hueral does not diagnose or treat speech, language, hearing, or anxiety conditions, and it is not a substitute for a speech therapist, a doctor, or a human coach. We cannot promise a particular outcome, a job, or a promotion. What we can promise is honest, consistent feedback every time you record.

Reviews quoted on our marketing site are public reviews of other speaking-practice apps, and public posts are quoted word for word. They are not reviews of Hueral.

Your content

Your recordings, transcripts, and chat messages belong to you. You give us permission to store and process them for one purpose: running the service for you, which includes sending them to the processors described in our privacy policy so they can be transcribed and scored.

We will not publish your recordings or use them in marketing without asking you first, in writing, for that specific recording. You are responsible for having the right to record whatever you record, and for not recording other people without their knowledge.

If you send us a suggestion or a piece of feedback about the product, we can use it to improve Hueral without owing you anything for it.

Fair use

Do not use Hueral to:

• Upload anything unlawful, hateful, or designed to harass someone.
• Upload someone else's voice or private conversation without their permission.
• Share your account, resell access, or run the service on behalf of other people.
• Scrape, copy, or resell our content, drills, lessons, or scoring rubric.
• Break, overload, or probe the service, or get around any limit we set.
• Copy, decompile, or reverse engineer the software behind the service, except where the law allows it.
• Treat the feedback as a diagnosis, or rely on it in place of professional care.

If you do any of this we can suspend or close your account. If the account was paid for and had not broken these rules before, we will refund the unused part.

Subscription plans and payment

• Plans are sold as recurring subscriptions: monthly, three-monthly, or yearly. The price and the billing period are shown in full before you pay, with no trial and no hidden charge afterwards.
• Payment is taken by Stripe, in the currency shown at checkout. We never see or store your card details.
• Taxes are added where the law requires it and are shown at checkout.
• We can correct pricing errors, even after an order has been placed, and we can refuse or cancel an order.

Renewal and cancelling

Your plan renews automatically at the end of each period, at the same price, until you cancel. If a payment fails, Stripe retries it, and if it keeps failing, access pauses until the payment goes through.

Cancel anytime. Open Settings, choose Manage subscription, and cancel in the billing portal. Cancelling stops the next payment. You keep full access until the end of the period you have already paid for, and nothing is deleted automatically.

To have your data removed as well as your subscription stopped, use the deletion request in Settings or email us.

Refunds

If something has gone wrong, or you were charged for something you did not mean to buy, email us within 14 days and we will make it right. Where consumer law in your country gives you a stronger right to a refund, that law wins.

Changes to the product and the price

We will keep changing the app: new drills, new scenarios, changes to how the score is calculated. If we retire something you rely on, or change the price of your plan, we will email you before it takes effect, and you can cancel before the next payment.

We may also update these terms. When we do, we update the date at the top of this page, and continuing to use Hueral means you accept the new version.

Availability

We work to keep Hueral up, but we cannot promise it will never be unavailable. Maintenance, outages at our providers, and bugs happen. If a recording fails to process, it is not lost and you can retry it.

Our content

The drills, lessons, scenarios, scoring rubric, site copy, and brand are ours. You can use them personally, as part of your subscription. You cannot republish or resell them.

Your data

We back up the service as a matter of routine, but you are responsible for the content you put into it. Please keep your own copy of anything you cannot afford to lose. How we handle your information is set out in our privacy policy, which forms part of these terms.

Liability

Hueral is provided as it is. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost income or a missed opportunity, and our total liability to you is limited to what you paid us in the twelve months before the claim. Nothing here limits liability that cannot legally be limited.

You agree to cover us for any claim brought by someone else because of how you used Hueral or because you broke these terms.

Ending the agreement

You can stop using Hueral and cancel at any time. We can close your account if you break these terms, or if we stop offering the service, in which case we will refund the unused part of your subscription.

Electronic communications

Using the site, emailing us, and completing forms in the app all count as communicating in writing. You agree that notices, receipts, and agreements we send you electronically satisfy any requirement for them to be in writing.

If there is a problem

Email hello at hueral dot com first. Almost everything is solved that way, and quickly. If it is not, we will both try to settle it informally before anyone starts a formal claim.

These terms are governed by the law of the country where the company operating Hueral is established, and nothing in them takes away the consumer rights you have where you live. If any part of these terms turns out to be unenforceable, the rest still applies.

Contact

hello at hueral dot com